At UFO Sales Store, we’re committed to getting high-performance motocross components to riders worldwide with speed and reliability. Whether you’re prepping for race day or maintaining your bike, our shipping and returns policies are designed to keep you moving.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping (£12.95)
    – Carrier: DHL or FedEx
    – Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50)
    – Carrier: EMS
    – Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary based on destination customs processing. Some Asian and remote locations may have restricted service.

Returns & Exchanges

We stand behind our products like we stand behind our riders. If any component doesn’t meet your expectations, our straightforward returns process will get you back on track.

Eligibility

You may return most items within 15 days of receiving your order, provided they are:

  • In original, unused condition
  • In the original packaging with all tags and documentation
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Engine oils and fluids (Engine Coolants, Chain Lube & Cleaners)
  • Opened or used gaskets (Engine Gaskets)
  • Custom-fitted components (Coolant Hose Kits cut to size)
  • Discounted or clearance items marked “final sale”

Return Process

Step 1: Contact Us

Email [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear UFO Sales Team,

I would like to request a return/exchange for my order #[Your Order Number].

Item(s) for return: [Product Name(s) and Quantity] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for (specify product if exchanging)]
Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Wait for Authorization

We’ll respond within 2 business days with return instructions and an RMA number.

Step 3: Package Securely

Repack items with original packaging materials and include all documentation.

Step 4: Ship Back

Send to our Bristol facility using a trackable method:

UFO Sales Store
Returns Department
85 St Stephen’s St
Bristol, GB BS1S 8YN

Note: Return shipping is at customer’s expense unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Damaged or Incorrect Items

If you receive damaged or incorrect components:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange a prepaid return label if needed
  • Expedited replacement shipping at no cost to you

International Returns

For customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund any original customs/duties charges
  • Return shipping costs may be higher than original delivery

Need Help?

For any questions about our shipping or returns policy, contact our rider-support team at [email protected].

Note: This policy doesn’t affect your statutory rights.