At UFO Sales Store, we stand behind our high-performance motocross components like we stand behind our riders. If any part doesn’t meet your expectations, our straightforward returns process ensures you’re back on track quickly.

Returns Eligibility

You may return most items within 15 days of receiving your order, provided they are:

  • In original, unused condition
  • In the original packaging with all tags and documentation
  • Accompanied by proof of purchase
Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on:
  • Engine oils and fluids (Engine Coolants, Chain Lube & Cleaners)
  • Opened or used gaskets (Engine Gaskets)
  • Custom-fitted components (Coolant Hose Kits cut to size)
  • Discounted or clearance items marked “final sale”

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of delivery with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer refund or exchange
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack items with original packaging materials and include all documentation.
  4. Ship Back: Send to our Bristol facility using a trackable method. Return shipping is at customer’s expense unless the return is due to our error.
Return Request Template:

Subject: Return Request – Order #[Your Order Number]
Body:
Dear UFO Sales Team,

I would like to request a return/exchange for my order #[Your Order Number].
Item(s) for return: [Product Name(s) and Quantity] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for (specify product if exchanging)]
Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Damaged or Incorrect Items

If you receive damaged or incorrect components:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange a prepaid return label if needed
  • Expedited replacement shipping at no cost to you

International Returns

For customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund any original customs/duties charges
  • Return shipping costs may be higher than original delivery

For any questions about our returns policy, contact our rider-support team at [email protected].

Note: This policy doesn’t affect your statutory rights.